Support

Answers to the questions that come up most.

How do I get a route into RideCoach?

Export a GPX from your route planner (Strava, Komoot and Ride with GPS all offer "Export GPX" on a route's page — note that sharing a route sends a link, not a file) and share the file to RideCoach, or use Routes → Import route inside the app. Garmin FIT activity files import the same way. The GPX must include elevation, which the major services all export.

I can't hear the coach

• Run the voice test in Coach settings with your headphones connected.
• Check the mute button on the ride screen.
• For a much nicer voice, download an Enhanced voice in iOS Settings → Accessibility → Spoken Content → Voices, then fully reopen RideCoach.

My heart-rate strap won't connect

Wear the strap (it only wakes on skin contact) and tap the strap chip on the setup screen. RideCoach reconnects automatically to the last strap it used. Note the app uses Bluetooth — a strap that only broadcasts ANT+ can talk to a bike computer but not to the phone.

Does it work with no signal?

Yes — route following, coaching, pacing and logging are fully offline. Only the optional AI features need a connection, and the ride never depends on them.

Why does it need "Always" location?

So coaching continues while the phone is locked in your pocket. Your location is processed on the phone and never transmitted.

Contact

Found a bug or have an idea? garrywilliams@mac.com